At The Versatile Living Store, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand your rights and obligations.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in its original packaging.
- The return must be initiated within 30 days of the delivery date.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., skincare, haircare products) that have been opened
- Customized or personalized items
- Gift cards
- Clearance items or items marked as "Final Sale"
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email address] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.
- Ship the Item: Carefully pack the item(s) in the original packaging and include the proof of purchase and RAN. Ship the package to the address provided by our customer service team.
4. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us at [email address].
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email address] with details of the issue and your order number.
7. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email address] with your order number and a photo of the item. We will arrange for a replacement or refund at no additional cost to you.
9. Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at:
- Email: [email address]
- Phone: [phone number]
Thank you for shopping at The Versatile Living Store. We appreciate your business and are committed to providing you with the best possible shopping experience.